S/N

DATE

COURSE TITLE

TARGET GROUP

1

JANUARY

23^RD – 24^TH

FUNDAMENTALS OF INSURANCE

NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF, ALL STAFF INVOLVED IN THE PRACTICE OF INSURANCE

2

3

4

FEBRUARY

6^TH – 7^TH

13^TH – 14^TH

27^TH – 28^TH

AGENCY MANAGEMENT COURSE

CLAIMS INVESTIGATION AND COMMUNICATION SKILLS

WORKMEN’S COMPENSATION INSURANCE AND WORKPLACE SAFETY

AGENCY MANAGERS, BRANCH MANAGERS, MARKETING MANAGERS, BROKERS

MANAGERS AND STAFF INVOLVED IN CLAIMS INVESTIGATION

HUMAN RESOURCE OFFICERS, CLAIMS MANAGERS, UNDERWRITING MANAGERS

5

6

7

8

MARCH

4^TH – 5^TH

12^TH – 13^TH

19^TH – 20^TH

26^TH – 27^TH

SALES AND MARKETING FOR FRONTLINE EXECUTIVES

INTRODUCTION TO BASIC SOFT SKILLS

BOND INSURANCE UNDERWRITING PROCEDURE & CLAIMS INVESTIGATION

ERM FROM THE REGULATORY PERSPECTIVE

CUSTOMER SERVICE OFFICERS, RELATIONSHIP OFFICERS, FRONT LINE STAFF, CLIENT SERVICE OFFICERS, MARKETING OFFICERS, HR OFFICERS

STRATEGIC LEADERSHIP

COO’s, CLAIM MANAGERS, UNDERWRITING MANAGERS, LAWYERS

RISK MANAGEMENT OFFICERS, INTERNAL AUDITORS, TECHNICAL STAFF, NIC

9

10

11

APRIL

2^ND – 3^RD

16^TH – 17^TH

23^RD – 24^TH

FINANCIAL RISK AND CREDIT CONTROL

COMPETENCE DEVELOPMENT FOR ADMINISTRATIVE ASSISTANTS

INSURANCE FRAUD MANAGEMENT

CFO’s, RISK MANAGERS, COO’s, AML STAFF, INTERNAL AUDITORS

OFFICE & BUSINESS ADMINISTRATOR’S, PERSONAL ASSISTANTS, SECRETARIES

COO’s, CLAIM MANAGERS, UNDERWRITING MANAGERS, IT MANAGERS

12

13

14

MAY

14^TH – 15^TH

21^ST – 22^ND

28^TH – 29^TH

EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT TO BUILD A COMPETITIVE ADVANTAGE

INTERPERSONAL SKILLS DEVELOPMENT

THE ABC OF INSURANCE

MARKETING OFFICERS, HR OFFICERS, CUSTOMER SERVICE OFFICERS RELATIONSHIP OFFICERS, FRONT LINE STAFF, CLIENT SERVICE OFFICERS

HR MANAGERS, SENIOR MANAGERS

NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF

15

16

17

JUNE

11^TH – 12^TH

18^TH – 19^TH

25^TH – 26^TH

PREMIUM ADMINISTRATION FOR INSURERS

FIRE/PROPERTY INSURANCE UNDERWRITING AND CLAIMS

INSURANCE ACCOUNTING IFRS 17 IMPART ASSESSMENT FOR INSURER

CUSTOMER SERVICE STAFF, TECHNICAL STAFF, BRANCH MANAGERS

UNDERWRITING OFFICERS, CLAIMS OFFICERS, BROKERS, REINSURANCE OFFICER

STAFF OF FINANCE DEPT., ACTUARIAL DEPT, INTERNAL AUDITORS

18

19

20

JULY

9^TH – 10^TH

23^RD – 24^TH

29^TH – 30^TH

INSURANCE BUSINESS OPERATIONS

SELLING SKILLS FOR INSURANCE PROFESSIONALS

MARINE INSURANCE UNDERWRITING AND CLAIMS

SENIOR EXECUTIVES (COO’s, CFO’s, INTERNAL AUDITORS, RISK MANAGERS

MARKETING MANAGERS, AGENTS, BROKERS, SALES EXECUTIVES

UNDERWRITING OFFICERS, CLAIMS OFFICERS, BROKERS, REINSURANCE

21

22

23

24

AUGUST

6^TH – 7^TH

13^TH – 14^TH

20^TH -21^ST

27^TH – 28^TH

INVESTMENT ALTERNATIVES FOR INSURANCE PREMIUMS

REINSURANCE MANAGEMENT AND RECOVERIES

INSURANCE FOR BEGINNERS AND NON-INSURERS

REPORT WRITING

COO’s, FINANCE MANAGERS, INTERNAL AUDITORS, ACTUARIAL STAFF

OFFICERS OF TECHNICAL DEPT., ALL OFFICERS EXPOSED TO REINSURANCE OPT.

NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF, ALL STAFF INVOLVED IN THE PRACTICE OF INSURANCE

CLAIMS OFFICERS, MANAGERS AND STAFF

25

26

SEPTEMBER

10^TH – 11^TH

24^TH – 25^TH

DISTRIBUTION CHANNELS OF MICROINSURANCE

EMERGING ISSUES IN THE INNSURANCE MARKET

COO’s, UNDERWRITERS, MARKETING EXECUTIVES, AGENTS, BROKERS

ALL STAFF INVOVLED IN THE PRACTICE OF INSURANCE SENIOR EXECUTIVES (COO’s, CFO’s, INTERNAL AUDITORS, RISK MANAGERS)

27

28

OCTOBER

1^ST – 2^ND

15^TH – 16^TH

OPERATIONAL MANAGEMENT OF GROUP LIFE POLICIES

PERFORMANCE EVALUATION

LIFE INSURANCE UNDERWRITERS, CLAIMS OFFICERS, MANAGERS.

RISK MANAGERS, INTERNAL AUDITORS