S/N |
DATE |
COURSE TITLE |
TARGET GROUP |
1 |
JANUARY 23RD – 24TH |
FUNDAMENTALS OF INSURANCE |
NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF, ALL STAFF INVOLVED IN THE PRACTICE OF INSURANCE |
2
3
4 | FEBRUARY 6TH – 7TH
13TH – 14TH
27TH – 28TH |
AGENCY MANAGEMENT COURSE
CLAIMS INVESTIGATION AND COMMUNICATION SKILLS
WORKMEN’S COMPENSATION INSURANCE AND WORKPLACE SAFETY |
AGENCY MANAGERS, BRANCH MANAGERS, MARKETING MANAGERS, BROKERS
MANAGERS AND STAFF INVOLVED IN CLAIMS INVESTIGATION
HUMAN RESOURCE OFFICERS, CLAIMS MANAGERS, UNDERWRITING MANAGERS |
5
6
7
8 | MARCH 4TH – 5TH
12TH – 13TH
19TH – 20TH
26TH – 27TH |
SALES AND MARKETING FOR FRONTLINE EXECUTIVES
INTRODUCTION TO BASIC SOFT SKILLS
BOND INSURANCE UNDERWRITING PROCEDURE & CLAIMS INVESTIGATION
ERM FROM THE REGULATORY PERSPECTIVE | CUSTOMER SERVICE OFFICERS, RELATIONSHIP OFFICERS, FRONT LINE STAFF, CLIENT SERVICE OFFICERS, MARKETING OFFICERS, HR OFFICERS
STRATEGIC LEADERSHIP
COO’s, CLAIM MANAGERS, UNDERWRITING MANAGERS, LAWYERS
RISK MANAGEMENT OFFICERS, INTERNAL AUDITORS, TECHNICAL STAFF, NIC |
9
10
11 | APRIL 2ND – 3RD
16TH – 17TH
23RD – 24TH |
FINANCIAL RISK AND CREDIT CONTROL
COMPETENCE DEVELOPMENT FOR ADMINISTRATIVE ASSISTANTS
INSURANCE FRAUD MANAGEMENT |
CFO’s, RISK MANAGERS, COO’s, AML STAFF, INTERNAL AUDITORS
OFFICE & BUSINESS ADMINISTRATOR’S, PERSONAL ASSISTANTS, SECRETARIES
COO’s, CLAIM MANAGERS, UNDERWRITING MANAGERS, IT MANAGERS |
12
13
14 | MAY 14TH – 15TH
21ST – 22ND
28TH – 29TH |
EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT TO BUILD A COMPETITIVE ADVANTAGE
INTERPERSONAL SKILLS DEVELOPMENT
THE ABC OF INSURANCE |
MARKETING OFFICERS, HR OFFICERS, CUSTOMER SERVICE OFFICERS RELATIONSHIP OFFICERS, FRONT LINE STAFF, CLIENT SERVICE OFFICERS
HR MANAGERS, SENIOR MANAGERS
NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF |
15
16
17 | JUNE 11TH – 12TH
18TH – 19TH
25TH – 26TH |
PREMIUM ADMINISTRATION FOR INSURERS
FIRE/PROPERTY INSURANCE UNDERWRITING AND CLAIMS
INSURANCE ACCOUNTING IFRS 17 IMPART ASSESSMENT FOR INSURER |
CUSTOMER SERVICE STAFF, TECHNICAL STAFF, BRANCH MANAGERS
UNDERWRITING OFFICERS, CLAIMS OFFICERS, BROKERS, REINSURANCE OFFICER
STAFF OF FINANCE DEPT., ACTUARIAL DEPT, INTERNAL AUDITORS |
18
19
20 | JULY 9TH – 10TH
23RD – 24TH
29TH – 30TH |
INSURANCE BUSINESS OPERATIONS
SELLING SKILLS FOR INSURANCE PROFESSIONALS
MARINE INSURANCE UNDERWRITING AND CLAIMS |
SENIOR EXECUTIVES (COO’s, CFO’s, INTERNAL AUDITORS, RISK MANAGERS
MARKETING MANAGERS, AGENTS, BROKERS, SALES EXECUTIVES
UNDERWRITING OFFICERS, CLAIMS OFFICERS, BROKERS, REINSURANCE |
21
22
23
24 | AUGUST 6TH – 7TH
13TH – 14TH
20TH -21ST
27TH – 28TH |
INVESTMENT ALTERNATIVES FOR INSURANCE PREMIUMS
REINSURANCE MANAGEMENT AND RECOVERIES
INSURANCE FOR BEGINNERS AND NON-INSURERS
REPORT WRITING |
COO’s, FINANCE MANAGERS, INTERNAL AUDITORS, ACTUARIAL STAFF
OFFICERS OF TECHNICAL DEPT., ALL OFFICERS EXPOSED TO REINSURANCE OPT.
NEW ENTRANTS IN INSURANCE, AGENTS, BROKERS, INSURANCE BANKING STAFF, ALL STAFF INVOLVED IN THE PRACTICE OF INSURANCE
CLAIMS OFFICERS, MANAGERS AND STAFF |
25
26 | SEPTEMBER 10TH – 11TH
24TH – 25TH |
DISTRIBUTION CHANNELS OF MICROINSURANCE
EMERGING ISSUES IN THE INNSURANCE MARKET |
COO’s, UNDERWRITERS, MARKETING EXECUTIVES, AGENTS, BROKERS
ALL STAFF INVOVLED IN THE PRACTICE OF INSURANCE SENIOR EXECUTIVES (COO’s, CFO’s, INTERNAL AUDITORS, RISK MANAGERS) |
27
28 | OCTOBER 1ST – 2ND
15TH – 16TH |
OPERATIONAL MANAGEMENT OF GROUP LIFE POLICIES
PERFORMANCE EVALUATION |
LIFE INSURANCE UNDERWRITERS, CLAIMS OFFICERS, MANAGERS.
RISK MANAGERS, INTERNAL AUDITORS |